Frequently Asked Questions

QueryStream creates intelligent AI chatbots specifically designed for UK local businesses. Think of it as having a knowledgeable team member who never sleeps, never takes breaks, and can answer your customers' most common questions instantly.

How it helps:

• Answers customer queries 24/7 (opening hours, prices, location, services)
• Reduces phone calls and repetitive questions
• Captures leads even when you're closed
• Frees up your team to focus on actual customers and revenue-generating activities
• Provides consistent, professional responses every time

Most QueryStream chatbots are live within 3-5 working days of your initial consultation.

The process:

• Day 1: Free consultation and information gathering
• Days 2-3: Custom chatbot development and training
• Day 4: Integration with your website and testing
• Day 5: Final tweaks and go-live

For urgent projects, we can often deliver within 48 hours for an additional rush fee.

Absolutely not! We handle all the technical complexity for you.

We take care of:

• All coding and programming
• Website integration
• Hosting and maintenance
• Updates and improvements
• Technical troubleshooting

You just need to provide us with information about your business, and we'll build everything else. Once live, managing your chatbot is as simple as updating your business information when needed.

QueryStream works brilliantly for UK businesses that regularly answer the same questions. Perfect examples include:

• Hair & Beauty Salons: Pricing, appointment availability, services offered
• Restaurants & Cafes: Menu questions, opening hours, dietary information
• Fitness Centers: Membership options, class schedules, facility information
• Retail Shops: Product availability, store hours, location details
• Professional Services: Service descriptions, pricing, booking processes
• Healthcare Practices: Appointment booking, service information, location

If you find yourself answering the same questions repeatedly, QueryStream can help!

Setup Fee (£150-200 one-time):

• Free consultation and business analysis
• Custom chatbot development
• Training with your business information
• Website integration
• Testing and quality assurance
• Launch and go-live support

Monthly Fee (£40-50/month):

• Hosting and technical infrastructure
• 24/7 uptime monitoring
• Regular performance optimization
• Content updates and improvements
• Analytics and reporting
• Ongoing technical support

No hidden fees, ever. What we quote is exactly what you pay.

No long-term contracts: Our monthly service is month-to-month. You can cancel anytime with 30 days notice.

The only additional costs might be:

• Major redesigns or feature additions (quoted separately)
• Rush delivery (48-hour setup) - £50 additional
• Premium integrations with specialized software (quoted case-by-case)

We believe in transparent, fair pricing that lets you budget with confidence.

DIY Solutions (£10-30/month): Cheap but require significant time investment and technical knowledge. Often look generic and perform poorly.

Enterprise Solutions (£500-2000+/month): Powerful but massive overkill for local businesses. Complex setup, lengthy contracts, and features you'll never use.

QueryStream (£40-50/month): The perfect middle ground - professional, custom-built solution at local business prices. No technical knowledge required, full support included.

We're specifically designed for UK local businesses, not massive corporations or DIY enthusiasts.

Yes - we offer a 30-day satisfaction guarantee.

If you're not completely happy with your QueryStream chatbot within the first 30 days, we'll refund your setup fee entirely. No questions asked.

We're confident in our service because we've seen the results it delivers for UK businesses. Our goal is your success, and if we can't deliver that, you shouldn't have to pay for it.

This applies to both our Starter (£150) and Professional (£200) packages.

We train your chatbot using multiple sources:

• Consultation interview: We ask detailed questions about your business, services, pricing, and common customer queries
• Website content: We analyze your existing website for key information
• FAQ documentation: Any existing FAQs, brochures, or informational materials
• Customer interaction history: Common questions you receive via phone, email, or in-person

The AI is then trained to understand your business context, brand voice, and how to respond appropriately to customer queries. It learns your specific terminology, pricing structure, and policies.

Yes! QueryStream integrates with virtually any website platform:

• Popular platforms: WordPress, Squarespace, Wix, Shopify
• Custom websites: HTML, React, any modern web technology
• E-commerce platforms: WooCommerce, Magento, BigCommerce
• Booking systems: Calendly, Acuity, custom booking tools

We add a small code snippet to your website (we can do this for you), and the chatbot appears as a professional chat widget. It matches your website's design and brand colors.

If you don't have a website yet, we can recommend simple, affordable solutions.

When the chatbot encounters a question it can't answer confidently, it:

• Acknowledges the limitation: "That's a great question, but I want to make sure you get accurate information."
• Offers alternatives: Provides your phone number, email, or contact form
• Captures the enquiry: Collects the customer's contact details and question for you to follow up
• Suggests related topics: Offers information on similar subjects it can help with

We also monitor these "unknown" questions and regularly update your chatbot to handle them in future, continuously improving its performance.

Reliability:

• 99.9% uptime guarantee
• Hosted on enterprise-grade infrastructure
• 24/7 monitoring and automated failover
• Regular backups and disaster recovery

Security:

• SSL encryption for all data transmission
• GDPR-compliant data handling
• No storage of sensitive customer information
• Regular security audits and updates

Your customers' data and conversations are protected to the highest UK and EU standards.

All customers receive:

• Email support: Response within 4 hours during business days
• Monthly performance reports: See how your chatbot is performing
• Content updates: Changes to prices, hours, services included
• Performance optimization: We continuously improve response quality

Professional customers also get:

• Priority phone support: Direct line for urgent issues
• Monthly optimization calls: 15-minute check-ins to discuss improvements
• Advanced analytics: Detailed insights into customer behavior
• Faster response times: Priority handling of all requests

As often as you need! Updates are included in your monthly fee.

Common updates we handle:

• New pricing or service information
• Changed opening hours (holidays, seasonal adjustments)
• New services or products
• Seasonal promotions or special offers
• Staff changes or contact information

Just email us the changes, and we'll have them live usually within 24 hours. For urgent updates (same day), we can prioritize them at no extra charge.

Professional customers can make unlimited updates and get priority processing.

Easy and hassle-free. No long-term contracts or cancellation fees.

The process:

• Give us 30 days notice via email
• We'll provide your chatbot conversation data if requested
• Service stops at the end of your current billing period
• No questions asked, no retention pressure

We're confident that once you see the results QueryStream delivers, you won't want to cancel. But if your business needs change, we make it simple to part ways professionally.

Many businesses that pause our service during quiet seasons come back when they're busy again - and we're always happy to reactivate previous customers quickly.

Absolutely! We work with businesses at all stages of their digital journey.

Options for businesses without websites:

• Simple landing page: We can recommend affordable, professional website builders
• Social media integration: Direct links to the chatbot from Facebook, Instagram
• QR codes: Physical codes customers can scan to chat with your bot
• Standalone chat page: A simple page just for the chatbot

We often recommend starting with a basic website (can be done for under £20/month) and adding the chatbot. This gives you the best of both worlds - online presence plus intelligent customer service.

We're happy to provide recommendations based on your business type and budget.