Privacy Policy
Last updated: January 2025
Introduction
Welcome to QueryStream ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot services and visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our services.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when:
- Registering for our services
- Expressing interest in obtaining information about our products
- Participating in activities on our website
- Contacting us for support or inquiries
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device, including:
- IP address and location data
- Browser and device characteristics
- Operating system information
- Referral URLs
- Pages visited and interaction data
Important: We follow UK GDPR requirements and only collect data necessary for providing our services. We never sell your personal information to third parties.
How We Use Your Information
We use the information we collect or receive:
- To provide and maintain our services - Including chatbot customization and performance monitoring
- To improve user experience - Analyzing usage patterns to enhance our AI capabilities
- To send administrative information - Service updates, security alerts, and support messages
- To fulfill legal obligations - Complying with applicable laws and regulations
- For business transfers - In connection with any merger, sale of company assets, or acquisition
- To protect our services - Preventing fraud and ensuring platform security
Data Sharing and Disclosure
We may share your information in the following situations:
Service Providers
We share data with third-party vendors who perform services on our behalf, such as:
- Cloud hosting providers (AWS, Google Cloud)
- Analytics services
- Payment processors
- Customer support tools
Legal Requirements
We may disclose your information where required to do so by law or in response to valid requests by public authorities.
Business Partners
We may share information with our business partners to offer you certain products, services, or promotions, but only with your explicit consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access.
Our security measures include:
- SSL/TLS encryption for data in transit
- Encryption at rest for sensitive data
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Employee training on data protection
- Incident response procedures
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet is 100% secure.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access - Request copies of your personal data
- Right to Rectification - Request correction of inaccurate personal data
- Right to Erasure - Request deletion of your personal data
- Right to Restrict Processing - Request restriction of processing your personal data
- Right to Data Portability - Request transfer of your data to another organization
- Right to Object - Object to our processing of your personal data
- Rights Related to Automated Decision Making - Not be subject to decisions based solely on automated processing
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Contact Information
If you have any questions about this Privacy Policy, please contact us:
QueryStream Data Protection Officer
Email: privacy@querystream.co.uk
Phone: +44 7123 456 789
Address: QueryStream Ltd, United Kingdom
Response Time: Within 48 hours
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the GDPR with regard to your personal data.